Information We Collect

We collect different types of information depending on how you interact with us. Some of it you provide directly, while other data comes from your use of our services.

Personal Information You Provide

When you reach out to us or sign up for our services, you might share:

• Your name, email address, and phone number
• Business or residential address details
• Financial information related to stability assessments
• Employment status and income information when relevant to analysis
• Communication preferences and feedback you send us

Information Collected Automatically

Our website gathers technical data to help us understand how people use it:

• IP address and browser type
• Device information and operating system
• Pages you visit and time spent on our site
• Referring website or source that brought you to us
• General location data based on IP address

How We Use Your Information

We're not in the business of collecting data just for the sake of it. Everything we gather serves specific purposes that relate to providing you with better service.

Data Sharing and Disclosure

We don't sell your personal information. Period. But there are situations where we need to share data with trusted partners who help us run our business.

Service Providers

We work with third-party companies that assist with:

• Website hosting and technical infrastructure maintenance
• Email delivery systems for our communications
• Data analysis tools that help us understand user behavior
• Payment processing when applicable to our services

These providers are contractually required to protect your information and can only use it for the specific purposes we've assigned them.

Legal Requirements

Sometimes we're legally obligated to disclose information. This happens when we receive valid requests from law enforcement, regulatory bodies, or courts. We'll always review these requests carefully and only share what's legally required.

Your Privacy Rights

Australian privacy law gives you several important rights regarding your personal information. Here's what you can do:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, though in some cases it might take a bit longer if the request is complex.

Correction Rights

If you notice that information we have about you is incorrect or outdated, let us know. We'll update it promptly or explain why we believe the information is accurate if there's a disagreement.

Data Deletion

You can ask us to delete your personal information in certain circumstances. However, we might need to keep some records for legal or legitimate business reasons—like maintaining financial records for tax purposes or defending legal claims.

Marketing Preferences

If you're receiving marketing communications from us and would rather not, you can opt out at any time. Every marketing email includes an unsubscribe link, or you can contact us directly.

Data Storage and Security

We take the security of your information seriously and use multiple layers of protection to keep it safe.

Security Measures

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure server infrastructure with regular security updates
• Access controls limiting who can view sensitive information
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

Data Retention Periods

We keep your personal information only as long as necessary for the purposes we collected it. Here's roughly how long we retain different types of data:

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These are small files stored on your device that help the site function properly and remember your preferences.

Types of Cookies We Use

Essential cookies keep the website running smoothly and enable basic functions like page navigation. You can't opt out of these because they're necessary for the site to work.

Analytics cookies help us understand how visitors interact with our site. We use this information to make improvements and fix issues. These are optional, and you can disable them through your browser settings.

Preference cookies remember choices you make, like whether you've accepted our cookie policy or your preferred language settings.

International Data Transfers

While we primarily operate in Australia, some of our service providers are based overseas. This means your information might be processed or stored in other countries, including the United States or European Union.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using providers in countries with strong privacy protections or requiring contractual commitments to protect your data according to Australian standards.

Children's Privacy

Our services aren't designed for anyone under 18, and we don't knowingly collect personal information from children. If you're a parent or guardian and believe we've inadvertently collected data about your child, please contact us immediately so we can delete it.

Changes to This Policy

Privacy laws and our business practices evolve over time. When we make changes to this policy, we'll update the date at the top and notify you if the changes are significant. For major updates, we might send an email or display a notice on our website.

It's worth checking back periodically to stay informed about how we're protecting your information.

Making a Complaint

If you're concerned about how we've handled your personal information, we want to hear about it. Start by contacting us using the details below. We'll investigate your complaint and respond within 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their website is oaic.gov.au, and they can provide guidance on the complaint process.